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An Introduction to Organizational Behavior

Table of Contents

• About the Authors

• Acknowledgments

• Dedications

• Preface

• Chapter 1: Organizational Behavior

  • Chapter Introduction
  • College Textbook Revolution: The Case of Flat World Knowledge
  • Understanding Organizational Behavior
  • Understanding Your Learning Style
  • Understanding How OB Research Is Done
  • Trends and Changes
  • Maintaining Core Values: The Case of Nau
  • Conclusion
  • Exercises

• Chapter 2: Managing Demographic and Cultural Diversity

  • Chapter Introduction
  • Doing Good as a Core Business Strategy: The Case of Goodwill Industries
  • Demographic Diversity
  • Cultural Diversity
  • The Role of Ethics and National Culture
  • Managing Diversity for Success: The Case of IBM
  • Conclusion
  • Exercises

• Chapter 3: Understanding People at Work: Individual Differences and Perception

  • Chapter Introduction
  • Advice for Hiring Successful Employees: The Case of Guy Kawasaki
  • The Interactionist Perspective: The Role of Fit
  • Individual Differences: Values and Personality
  • Perception
  • The Role of Ethics and National Culture
  • Using Science to Match Candidates to Jobs: The Case of Kronos
  • Conclusion
  • Exercises

• Chapter 4: Individual Attitudes and Behaviors

  • Chapter Introduction
  • People Come First: The Case of SAS
  • Work Attitudes
  • Work Behaviors
  • The Role of Ethics and National Culture
  • Rebounding from Defeat: The Case of Jeffrey Katzenberg
  • Conclusion
  • Exercises

• Chapter 5: Theories of Motivation

  • Chapter Introduction
  • A Motivating Place to Work: The Case of Zappos
  • Need-Based Theories of Motivation
  • Process-Based Theories
  • The Role of Ethics and National Culture
  • Motivation in Action: The Case of Trader Joe’s
  • Conclusion
  • Exercises

• Chapter 6: Designing a Motivating Work Environment

  • Chapter Introduction
  • Motivating Steel Workers Works: The Case of Nucor
  • Motivating Employees Through Job Design
  • Motivating Employees Through Goal Setting
  • Motivating Employees Through Performance Appraisals
  • Motivating Employees Through Performance Incentives
  • The Role of Ethics and National Culture
  • Motivation Key for Success: The Case of Xerox
  • Conclusion
  • Exercises

• Chapter 7: Managing Stress and Emotions

  • Chapter Introduction
  • Facing Foreclosure: The Case of Camden Property Trust
  • What Is Stress?
  • Avoiding and Managing Stress
  • What Are Emotions?
  • Emotions at Work
  • The Role of Ethics and National Culture
  • Getting Emotional: The Case of American Express
  • Conclusion
  • Exercises

• Chapter 8: Communication

  • Chapter Introduction
  • You’ve Got Mail…and You’re Fired! The Case of RadioShack
  • Understanding Communication
  • Communication Barriers
  • Different Types of Communication and Channels
  • The Role of Ethics and National Culture
  • Employee Satisfaction Translates to Success: The Case of Edward Jones
  • Conclusion
  • Exercises

• Chapter 9: Managing Groups and Teams

  • Chapter Introduction
  • Teamwork Takes to the Sky: The Case of General Electric
  • Group Dynamics
  • Understanding Team Design Characteristics
  • Management of Teams
  • Barriers to Effective Teams
  • The Role of Ethics and National Culture
  • Green Teams at Work: The Case of New Seasons Market
  • Conclusion
  • Exercises

• Chapter 10: Conflict and Negotiations

  • Chapter Introduction
  • Negotiation Failure: The Case of the PointCast
  • Understanding Conflict
  • Causes and Outcomes of Conflict
  • Conflict Management
  • Negotiations
  • The Role of Ethics and National Culture
  • Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
  • Conclusion
  • Exercises

• Chapter 11: Making Decisions

  • Chapter Introduction
  • Decision-Making Culture: The Case of Google
  • Understanding Decision Making
  • Faulty Decision Making
  • Decision Making in Groups
  • The Role of Ethics and National Culture
  • Empowered Decision Making: The Case of Ingar Skaug
  • Conclusion
  • Exercises

• Chapter 12: Leading People Within Organizations

  • Chapter Introduction
  • Taking on the Pepsi Challenge: The Case of Indra Nooyi
  • Who Is a Leader? Trait Approaches to Leadership
  • What Do Leaders Do? Behavioral Approaches to Leadership
  • What Is the Role of the Context? Contingency Approaches to Leadership
  • What’s New? Contemporary Approaches to Leadership
  • The Role of Ethics and National Culture
  • Leadership Development: The Case of Starbucks
  • Conclusion
  • Exercises

• Chapter 13: Power and Politics

  • Chapter Introduction
  • Focus on Power: The Case of Steve Jobs
  • The Basics of Power
  • The Power to Influence
  • Organizational Politics
  • Understanding Social Networks
  • The Role of Ethics and National Culture
  • Getting Connected: The Case of Social Networking
  • Conclusion
  • Exercises

• Chapter 14: Organizational Structure and Change

  • Chapter Introduction
  • Organizational Structure: The Case of Toyota
  • Organizational Structure
  • Organizational Change
  • The Role of Ethics and National Culture
  • Changing for Good: The Case of Hanna Andersson Corporation
  • Conclusion
  • Exercises

• Chapter 15: Organizational Culture

  • Chapter Introduction
  • Building a Customer Service Culture: The Case of Nordstrom
  • Understanding Organizational Culture
  • Characteristics of Organizational Culture
  • Creating and Maintaining Organizational Culture
  • Creating Culture Change
  • The Role of Ethics and National Culture
  • Clash of the Cultures: The Case of Newell Rubbermaid
  • Conclusion
  • Exercises