This is “Business Writing in Action”, chapter 9 from the book Communication for Business Success (Canadian Edition) (v. 1.0). For details on it (including licensing), click here.
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Men won’t read any email from a woman that’s over 200 words long.
Douglas Coupland
Letter writing is an excellent way of slowing down this lunatic helterskelter universe long enough to gather one’s thoughts.
Nick Bantock
Business communication in written form requires skill and expertise. From text messages to reports, how you represent yourself with the written word counts. Writing in an online environment requires tact and skill, and an awareness that what you write may be there forever. From memos to letters, from business proposals to press releases, your written business communication represents you and your company: your goal is to make it clear, concise, and professional.