This is “Managing Conflict”, chapter 10 from the book An Introduction to Group Communication (v. 0.0). For details on it (including licensing), click here.
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PLEASE NOTE: This book is currently in draft form; material is not final.
I exhort you also to take part in the great combat, which is the combat of life, and greater than every other earthly conflict.
Plato
PLEASE NOTE: This book is currently in draft form; material is not final.
In this chapter, we’ll explore the nature, leadership implications, and prevalence of an enduring human reality: conflict in groups. We’ll also consider a variety of styles whereby people can engage in conflict and review some strategies for managing conflict effectively. You will learn how to deal with conflict in the workplace and how to create and implement a crisis communication plan.